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Traveller’s FAQ

RAFLEYS HAS COME UP
WITH ANSWERS FOR SOME OF THE
most frequent travellers questions

CAN WE STAY FOR LESS THAN ONE WEEK?

Of course. We appreciate that you might like to come for a long weekend, or take advantage of inexpensive weekday flights. Though our owners normally set their min stay requirement for three days, there is always place for discussion. You can check the prices for any length of stay on the automated system. For longer stays, it is best to email us for a price since we may be able to offer a discount.

HOW DO I BOOK?

You can book online any time. Should you prefer not to do this, or have any difficulties , then you can ring us anytime and we will help you process your booking. Otherwise, you can send us an email and we will take it from there. It is important to note that there is a 25% deposit on the booking price to secure the dates. THIRTY DAYS before arrival, we will request the remaining balance for your stay. There are no hidden or extra charges. Additionally, any extra services such as airport transfer or additional cleaning, will be added to the balance only if you choose it.

WHAT IS INCLUDED IN THE PRICE?

Our price includes:

One of our representatives meeting you upon your arrival*.
All utilities and property cleaning provided at the end of your stay.
Your bed will also be freshly made up with cotton linen and towels will be laid out for your use.
You will have our contact mobile number for any issues that may arise during your stay.

WHAT EXTRAS DO WE OFFER?

Make your stay even better with one of our additional packages. We offer baby-cots, high-chairs, beach towels, additional linen, mid-stay property cleaning, airport transfers and a few other extras.

WHICH FLOOR IS MY APARTMENT ON?

In European terms, the floor at street level is called the ground floor. We refer to the floor above this as the first floor (this is what north Americans would call the 2nd floor).

HOW WILL I KNOW HOW TO GET TO THE PROPERTY?

Once we have received your deposit, you will receive detailed information about the location of the property and all details to contact us during your stay.
We will provide you with check- in instructions after the full balance is paid. As an option in some of our apartments, we offer to pick up the keys from secure locked safe boxes. In that case, you will be given an access/ an opening combination together with the rest of your check in details to get the key on your own. For some villas you will be given instructions where you will be meeting us. After meeting one of staff members you will be personally accompanied to the property.

To comply with money laundering regulations, our refunds can only be made by direct payment back to the credit card from which the monies were received from. In some cases you may incur your bank’s small handling charge for this service. We cannot refund monies any other way to avoid the risk of inadvertently “cleaning” money. We thank you in advance for your understanding. Should you wish to claim for any lost monies through your insurance company, then we will assist as far as we possibly can.

HOW DO I KNOW MY HARD EARNED MONEY IS SAFE?

We bank Banco Sabadell in Spain. All payments received are held in a trust account until a guest has arrived to the apartment. We have been vetted and approved for merchant bank status.
Guests can make payments via a secure line. We use STRIPE, the best payment processing company in the market. We also accept PayPal and Bank Transfers.
In the event of a dispute, guests have the right to challenge the payment and our merchant bank will hold the money until the dispute is resolved.

HOW DO I PAY?

We accept payments through all major credit and debit cards. You can provide your credit card details over the telephone or through our secure server when you book online.

WHAT IF I NEED TO CANCEL?

In the event of a cancellation, if the Guest and Host have rescinded the RENTAL CONTRACT then depending on the applicable cancellation condition, the Guest may have a refund. Any refunds are processed by the Payment Service Provider.
If the Tenant Party cancels the reservation there is a penalty that depends of the number of remaining days before the start of the lease period.

In case the cancellation takes place more than 14 days before check in, 100% of the advance payment will be refunded.
In case the cancellation takes place less than 14 days in advance before check in, the penalty of the total amount of the reservation will have to be assumed by the Tenant Party, and the Guest will not have the option to receive any refund for the booking.

WHAT IF I WANT TO CHANGE MY DATES?

Changing dates will require us to update the owner, the cleaners, our assistants, and the calendars. We may not always be able to accommodate date changes, but will try to do so where possible. If we cannot change your dates and you no longer wish to stay with us, our cancellation policy will apply. Please see our Terms and Conditions for more information.

WHAT TIME CAN I CHECK IN?

Check-in time is 4pm on the day of arrival. We want you to start your holiday as soon as possible and we will always try to meet you and take you to the property as soon as you arrive. However, if a guest is leaving at 10:30 am that morning, you may not be able to check in until 4pm. Sometimes our guests arrive later or leave earlier, in that case we will be able to welcome you earlier and/or let you stay longer.

Once you have your flights booked and your arrival and departure time figured out, please let us know as soon as possible so we could arrange cleaning schedule and get the property ready for you.

Please note that arrivals after 10pm will attract a surcharge of €30, payable direct to the person meeting you.

To avoid any charges, you are welcome to pick the keys from the safe box at our office in Riviera del Sol, it’s available 24/7 and free.

WHAT TIME IS CHECK OUT?

Check-out time is 11:00 am. Out of season we may be able to accommodate a late check out, but late check outs will be difficult from March to October and during Easter and Christmas holiday periods. We do offer a luggage storage facility in some of our accommodations. This service is free. If you have a late flight on your departure day, then please consider using this service. We cannot guarantee that you will be able to leave luggage in a property after the 11:00am check out.

WHAT IF I WANT TO CHANGE MY APARTMENT?

Changing apartments will require us to deal with two owners, update two sets of calendars, updating assistants and cleaners for two apartments. We may not always be able to accommodate apartment changes, but will try to do so where possible. If we cannot accommodate a move to another apartment and you no longer wish to stay with us, our cancellation policy will apply.

WHAT IF I AM UNHAPPY WITH ANY ASPECT OF MY STAY?

We would hope that we can rectify any aspect of your stay which has been unsatisfactory. If we cannot resolve any complaint for you then you can complain through our Spanish regulating body.
We seek at all times to keep complaints to a minimum and hope that if one arises we will be able to find an amicable resolution.

DO I HAVE TO PAY A SECURITY DEPOSIT?

You pay your damage deposit by credit card as a part of your second payment before your arrival. There is also an option of damage deposit payments upon arrival to our representative. We do not charge you unless damage occurs. In the event of any damage, you are advised to call us so we can assess the damage together. Failure to do this will result in our decision on the value of the damage being final.

ARE PETS ALLOWED IN THE PROPERTIES?

Every property has its own pet policy. Some properties require an extra pet fee, please contact us about your pet breed before booking. We are afraid pets are not welcome in some properties.

HOW DO I GET TO COSTA DEL SOL?

Costa del Sol has 2 main airports, Malaga and Gibraltar, it also has a railway station Malaga Maria Zambrano , and a Malaga port. The Malaga airport (Aeropuerto Málaga- Costa del Sol) has two terminals and is well served by budget airlines.
For private transfers between the airport and any of our properties, we suggest using our partner drivers who we have worked with for several years. They have always received very positive feedback. They will wait for you at the airport terminal with a card and your name on it. It’s a stress-free way to start your holiday. All drivers speak English and they will be familiar with the location of your property.
Malaga can also be reached by Renfe Railways. The train takes two and a half hours from Madrid and six hours from Barcelona. You may find a budget airline ticket is less expensive than the train. If you are planning a trip around Europe, you may want to take a look at the European Rail Guide.
If you think you will still need a car, or want to explore some of the more remote parts of the Costa del Sol, then we recommend using Europcar or MalagaCar. As well as being based at Malaga airport, they also have offices at the train station.

IS SMOKING ALLOWED IN THE PROPERTIES?

No, all of our apartments are non-smoking.

WHAT IS PROVIDED IN THE PROPERTIES?

We want to offer a home away from home feeling for all of our guests, so all of our properties are equipped with washing machine, Wi-Fi, TV connection and also have all the necessary kitchen equipment including a kettle, cafetiere, microwave and toaster. The glassware, crockery and cooking equipment are all provided. As part of a Welcome package we provide a tea towel, washing powder, dishwasher powder, washing up liquid, kitchen roll and full rolls of toilet paper to get you started. For items such as a microwave please go to each individual property and view the amenities; if the property has it, it will be listed there. Each property is equipped with an iron and ironing board, and a high speed hair dryer. We also provide one set of sheets for the made-up beds with a change, a bath towel and hand towel for each guest also with a change, as well as a mini shampoo and shower gel.
We also provide linen and towels for a sofa bed, extra towels and linen (at some properties these can be provided at extra cost), beach towels at some locations. If you wish to purchase a package that provides you with these items, please consult our packages and special offers. Please check the description of the property at our website to check if the property has the amenities such as a satellite or cable TV, hot tub, etc. All the property amenities are listed there.

WI-FI IN THE PROPERTIES

All our properties have Wi-Fi. Wi-Fi access is provided free of charge. Please respect that we have decided not to charge for this service and that occasionally the local network can fail, or sometimes the modem is not compatible with your laptop. Like a hotel, we cannot take any responsibility if your individual laptop does not work in an apartment or if the signal fails, though we will of course try our best to get you hooked up. We are not technical engineers and problems can be outside of our expertise. Often a signal failure will need the assistance of the provider and this can take several days or weeks to resolve.

TV IN THE PROPERTIES

All of our properties have television. For this reason, some properties have a DVD player. Some DVDs are provided, but we would encourage you to also bring some of your own in case the ones in the property are not to your taste. Some of our properties have Internet TV with many international channels. Some of our properties have more English channels, and even SKY.

I HAVE AN APARTMENT/VILLA AND WOULD LIKE TO ADVERTISE ON YOUR SITE. CAN I JOIN IN?

We are always looking for great, well maintained and stylish properties to add to our Rafleys’ portfolio. Please contact us. If you would like to find out more about us first, please take a look at the landlord’s section of this website www.rafleys.com where you will be able to find out more about our services..

WHERE CAN I PARK?

All our apartments have parking lots, for villas this goes without saying.

WHAT WILL THE WEATHER BE LIKE?

Costa del Sol enjoys a similar climate to other Mediterranean cities, but has the advantage of being protected from the wind by the surrounding hills and mountains. This enviable micro-climate assisted by Costa del Sol’s proximity to the sea means there is still a mild climate in winter and the heat is reduced in summer. You should enjoy sunshine all year round and it is not unusual to slip on a t-shirt as early as February. Average monthly temperatures for winter (November to March) range from 15 to 20 degrees C. and in summer (May to September) range from 20 to 28 degrees C.

I AM INTERESTED IN BUYING AN APARTMENT OR VILLA. CAN YOU HELP?

A lot of past guests who have visited us see the great potential of buying property in Costa del Sol as a holiday home and long-term investment. So this is quite a popular question for guests at the end of their stay. We now carry our own portfolio of properties to buy in Costa del Sol and Owners are also selling their rental apartments through us, if the need arises. We are a fully licensed and insured estate agent in Costa del Sol.
If you are looking for a mortgage or even just a Spanish bank account, we would recommend Sabadell. We can put you in touch with personnel there, please just ask. Alternatively, we can put you in contact with our bank managers who offer a wide range of mortgage products from various providers. They are particularly adept at finding solutions for people with more complex finances.

DO I NEED TRAVEL INSURANCE?

It is advisable for you to have your own comprehensive travel insurance that will cover all liabilities incurred by you in Spain. This is not limited to, but will include any accident, injury, accidental damage to property or persons that you may cause. Most policies provide, as part of the general cover, third-party personal liability insurance at no extra cost so it should not cause you any problems to obtain it. Travel insurance will also assist in lost luggage, any expensive accidental breakages, or if you are a victim of crime or have a medical emergency. Please do not ruin your holiday by not taking out insurance.

WHY TRAVEL WITH US?

A few reasons why you should choose Rafleys as your trusted partner in search of your best vacation property

BOOK INSTANTLY

Secure your reservation immediately
with a credit card.

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We verify every property so you can book with confidence.

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7 days a week.

SHORT TERM RENTAL AGREEMENT

Rafleys Spain

Mijas, Andalucia 29649

This agreement made , , between:

Passport /ID/ Driver licence number Citizen of Spain (hereinafter called the Tenants) and RAFLEY COSTA DEL SOL , S.L.CIFB93442549, legal representative of the property Landlord (hereinafter called the Advertiser) concerning the short term rental of the property located at Calle Mar De Alboran 70
Casa Banderas, E21B, Andalucia.

Total people in renting party: 1 not to exceed 4.

Rental period begins at 4 pm on 28-08-2021 and ends at 11 am on 08-09-2021.

SHORT TERM RENTAL CONTRACT:

WHEREAS I.- That RAFLEY COSTA DEL SOL , S.L.CIFB93442549, (hereinafter called the Advertiser) has been appointed to manage the letting of the property object of the current contract, by virtue of the contract signed with the Landlord. The information of the property object of the current contract is below:Banderas Celére located at Calle Mar De Alboran 70
Casa Banderas, E21B Mijas Andalucia licence #CTC_2020111522 in good condition and equipped with furniture and basic services, of which descriptions and pictures may be found on the referenced website The property is clean, in running order, all the basic services offered are in good condition. II - Both parties agreed to arrange the seasonal lease of the property described previously, so the present contract is established, governed by the clauses listed below:

CLAUSES:FIRST- OBJECT: The Landlord leases for a period that will be established to the Tenant Party, who accepts the described property with the furniture and services, for a total of 1 people, including children. The current lease constitutes a Seasonal Lease intended for holidays, as intended by the article 3.2 of the Urban Leases Act (Ley de Arrendamientos Urbanos in Spanish) 29/1994, and under no circumstances or situations, the lease of the object of this contract will be used on a regular basis.SECOND.- DURATION: This contract is issued for a period of 11 days, from 16:00 pm on 28-08-2021 and will end automatically without prior notice, at 11 am on 08-09-2021, and the Tenant Party will have to hand over the keys to the Landlord or agent of the Advertiser. The obligation to reserve the Property will cease, losing the advance payment, when it is not occupied within the next 12 hours of the day established, unless the client confirms their arrival within this period and they come before the fee of the lease for the days elapsed has exceeded the amount of the advance payment. The Tenant Party will be required to leave the property in the state they found it, free from personal effects, with all services in running order and all the furniture and belongings in place, without the option of an extension unless otherwise agreed between both parties.THIRD.- PRICE OF THE LEASE AND PAYMENT METHODS. Short Term Rental Agreement Payment Policy: The price of the lease is indicated in the quote and depends on the website where the booking is made.The amount is payable as described below: A deposit equal to 25% of the rent is due on making the reservation. Final payment is due 30 days prior to arrival* (Except *, ** stated below). Visa, Mastercard, Discover, American Express, bank transfer and checks are all acceptable forms of payment. In cases of payment by check, all funds shall be made payable to Rafley Costa del Sol SL, with a notation of your confirmation number written on your check. Reservations that are not paid in full by the final payment date will be cancelled and advance payment forfeited. A Security Deposit is required for each reservation.*On selected properties, a guest may be offered the option to pay the remaining part of the payment upon arrival. Where a guest chooses this option, the following terms and conditions apply: The second payment should be made upon arrival to the office to Rafleys Costa del Sol manager.**Airbnb and Tripadvisor bookings. Reservations that are not paid in full before entering the property will be cancelled and advance payment forfeited. Short Term Cancellation Policy: If the Tenant Party cancels the reservation there is a penalty that depends of the number of remaining days before the start of the lease period: Less than 30 days: 100% of the advance payment The cancellation needs to be notified in writing. The cancellation date is the date when the document is received by the Advertiser. If the Tenant ends their stay before the departure date for any reason, they are expected to pay the entire price agreed for the lease. Check – In Time : Check in time is after 4:00 P.M.In case of late check in no refund will be issued Note: Check in begins at listed times, but cannot be guaranteed. During low season check in and check out time might be subject to availability and occur before 16:00 if agreed between both parties. Property must be clean and inspected prior to occupancy. Check – Out time: Check out time is at 11 am.In case of early leave no refund will be issued. Responsibilities: Upon checkout, we ask our guests to leave their property in the same general condition as it was found. Departure responsibilities including the following: leaving clean dishes, putting them away, disposing of all trash in proper street side containers, locking all doors and windows, returning keys to Rafleys Costa Del Sol rep. Failure to comply with these responsibilities may result in additional charges to the guest. Rental Occupancy and Age Requirements: Each property indicates the number of occupants allowed in a property at any one time. Guest agrees to keep the number of people occupying the premises at/or under the maximum persons allowed. The individual making the reservation must be 25 years of age or older and must occupy the rental property the entire term of the reservation. Any breach of the above policies will result in termination of this agreement, including possible eviction of the property and possible forfeiture of any monies paid. Behaviour Requirements: There are certain rules, common sense based, regarding behavior that the Guest agrees to comply with. Please avoid making noise at late hours, (also at siesta hours), be polite with the neighbours, leave the surroundings and the common areas clean and free of rubbish, water or damage, comply with the rules of the community and follow the swimming pool rules. Please read the instructions to make sure all the recommendations from the Landlord are acknowledged. Making fire is totally forbidden in Spain during the summer. The police might be involved in case any of these points are violated, keeping the Landlord the right to evict the whole party from the apartment. Smoking Policy: This property is NONSMOKING. Any breach of this policy will result in termination of this agreement, including possible eviction of the property and forfeiture of any monies paid. Guest will also be responsible for the additional cleaning charges. Agents Right of Entry:. In case of emergency, the Landlord or agents of Rafleys Costa del Sol may enter the residence at any time and without advance notice.Indemnification: Guest hereby agrees to indemnify and hold Rafleys Costa del Sol and the Landlord of the property not liable for injuries or other losses to guest and other persons and property that may occur in connection with guest's use of the property. Guest further agrees that Rafleys Costa del Sol is not under any obligation to accept for safekeeping any moneys, securities, jewelry or other articles of personal property belonging to the guest, nor is Rafleys Costa del Sol or Landlord liable for any loss in connection with any such items, or for providing security for the property. Rafleys Costa del Sol will cooperate in forwarding any complaint or concern of guest to the Landlord of the property, but shall not be obligated to correct any condition or hazard associated with the property.Damages: Please report any damage upon arrival by calling Rafleys Costa del Sol. Also, please report any damage or breakage upon occurrence, so the matter can be settled prior to your departure. Inspection crews carefully check properties and you will be held responsible for damage beyond normal wear and tear.Property Rules: Hereby acknowledge that guest will not be entitled to any refund for any inoperable appliances, to include by way of example only, television, air conditioner, hot tub, or pool.Comparable Premises and Force Majeure: Unforeseeable circumstances may arise, which make it impossible for the Landlord to provide the anticipated accommodations to guest. Such circumstances may include, but not limited to, scheduling problems, equipment failure, as well as a fire, other casualty at the property. In such a circumstance, Rafleys Costa del Sol reserves the right to transfer guest to another vacation property of reasonably comparable value, determined in the sole discretion of Rafleys Costa del Sol whose determination shall be final.Tenant will have the right to reject the offered alternative, making a cancellation of the reservation with no penalty before any use of the alternative property. In other circumstances such as acts of war, acts of terrorism, hurricanes, wind storms, fires or other natural occurrences, circumstances not being exclusive, it may be impossible or impractical for Rafleys Costa del Sol to make available reasonable or other alternative accommodations to guest. In such a circumstance, Rafleys Costa del Sol shall return 100% of the payments received from the Tenant.Rate Change: Rates, descriptions, furnishings, association/resort fees and availability are subject to change WITHOUT NOTICE.Waiver of terms: No waiver or any breach of any of the terms of this agreement shall be permitted.Governing Law: This agreement shall be governed and enforced according to the laws of Spain. The prevailing party in any lawsuit to enforce any provisions of this agreement shall be entitled to an award of attorney fees, cost and expenses for mediation, arbitration and trial or appellate proceedings. Online Booking & Information: The information provided online, although deemed accurate, is not guaranteed, and may be subject to errors, omissions, change of price, or withdrawal without notice. On stays where Rafleys Costa del Sol is acting as an agent, tenant bounds in the first instance by the Terms and Conditions of the operating company concerned and not those as described in the current agreement. Data Protection: In compliance with the provisions of the General Data Protection Regulation (Regulation 2016/679 of the European Parliament and the Council of April 27, 2016), you are informed of the following points:PURPOSE OF THE TREATMENT: The personal data that you provide to the Treatment Manager will be incorporated into the files of the latter and will be treated exclusively for the provision of the contracted service, for the management of any request, claim, complaint or suggestion made to it as well as for the administrative, accounting and fiscal management of the activity developed by the Treatment Manager.DATA CONSERVATION CRITERIA: The personal data you provide will be kept as long as you maintain the contractual relationship with the Data Controller and as long as they are necessary or pertinent for the purpose for which they were collected or for compliance with the legal obligations of the Data Controller. Treatment. They can be kept for 4 to 6 years, in compliance with the tax and accounting obligations of the person responsible for the Treatment - General Tax Law and Commercial Code.LEGITIMATION: The legal basis for the processing of personal data is the execution of the lease contract established between the client and the Treatment Manager.The interested party will only be obliged to provide the data that are necessary for the provision of the contracted service or to attend to the request, claim, complaint or suggestion made; in the event that it does not provide the necessary data for this, the Treatment Manager can not provide the service or manage the request, claim, complaint or suggestion, and will be exempt from any responsibility in this regard.RECIPIENTS: Data will not be transferred to third parties, except legal obligation or express written authorization of the interested party or his legal representative.RIGHTS: You can exercise the rights of access, opposition, rectification, deletion or cancellation of your data and request the limitation of your treatment, by writing signed and sent by mail to the Treatment Manager at the address indicated in the heading of this document or by email to the email address indicated in the heading of this document.The document by which one of the rights referred to in the previous paragraph is exercised must contain: name and surname of the interested party; photocopy of your national identity document, or your passport or other valid document that identifies you and, where appropriate, the person who represents you, or equivalent electronic instruments; document or electronic instrument accrediting such representation. The use of the applicant's electronic signature exempts from the presentation of photocopies of the DNI or equivalent document.The user also has the right to file a claim with the Spanish Agency for Data Protection, through the official website of the Agency, in the CITIZEN CHANNEL option: http://www.agpd.es/portalwebAGPD/CanalDelCiudadano/ whistleblower / index-ides-idphp.phpBy signing this contract, you consent to the processing of your data by Rafley Costa del Sol, SL in accordance with the provisions of the present clause of this contract.To treat all personal data that you provide, including specially protected data, for the maintenance of the future contractual relationship -leaning of services proper to the exercise of the activity referred to in the heading of this document- and other purposes referred to in the present document.To deliver a copy of the documentation provided to complete the file to: Courts, Tribunals, Public Prosecutor, other intervening third parties, necessary agencies or competent authorities for the provision of the contracted service.We also request your authorization to offer products and services related to those requested and to retain you as a customer.Agreement: This agreement contains the entire agreement of the parties. It may not be changed orally, but only by an agreement in writing signed by the party against who enforcement of any waiver, change, modification, extension, or discharge is sought. Guest cannot assign or transfer this Agreement.*All policies and procedures are subject to change and/or update without notice.
Date 16-08-21
Guest name

Sign

R E U N I D O S:

Pasaporte / DNI / Número de licencia de conducir Ciudadano de Spain (en adelante la Parte Arrendataria) y RAFLEY COSTA DEL SOL , S.L.CIFB93442549 (en adelante denominado Propietario) en relación con el alquiler a corto plazo de la propiedad ubicada en Calle Mar De Alboran 70
Casa Banderas, E21B Mijas Andalucia

Total de personas en la fiesta de alquiler: 1 no debe exceder 4.

El período de alquiler comienza a las 4 pm el 28-08-2021 y finaliza a las 11 am el 08-09-2021

RAFLEY COSTA DEL SOL , S.L.CIFB93442549 el legítimo representante de propietario de la propiedad objeto de este contrato, (en adelante el Propietario) y de la otra DON (a) , ciudadano/a de Spain, DNI/pasaporte

, (en adelante la Parte Arrendataria).Ambas partes se reconocen mutuamente, en la representación que ostentan, la capacidad legal requerida en derecho para contratar y obligarse y, en especial para otorgar el presente contrato, y en su virtud por medio de este documento, formalizan el presente CONTRATO DE ALQUILER A CORTO PLAZO: EXPONEN I.- Que RAFLEY COSTA DEL SOL , S.L.CIFB93442549 (en adelante el Intermediario), tiene el derecho de gestionar los aspectos técnicos del arrendamiento de la vivienda objeto del presente contrato, en virtud de contrato firmado con el Propietario. Los datos de la vivienda objeto del presente contrato son los siguientes: Calle Mar De Alboran 70
Casa Banderas, E21B Mijas Andalucia licencia # CTC_2020111522 - en las condiciones y con los muebles y servicios cuya descripción y fotografías se exponen en la página web. La vivienda se encuentra limpia, en perfecto estado de uso, conservación y habitabilidad y los suministros y servicios que posee la misma se encuentran en funcionamiento. II.-Ambas partes han acordado concertar el arrendamiento por temporada de la Vivienda antes descrita, por lo que establecen el presente contrato, que se regirá por lo dispuesto en las siguientes cláusulas;
PRIMERO.- OBJETO: El Propietario cede en arrendamiento de temporada con la duración que se indicará a La Parte Arrendataria, que acepta, la finca descrita y los muebles para un total de 1 personas incluidos niños. El presente arrendamiento constituye un Arrendamiento de temporada por motivo vacacional previsto en el artículo 3º.2 de la Ley 29/1994 de Arrendamientos Urbanos, y bajo ningún concepto y situación que se produzca, el arrendamiento del objeto de este contrato podrá usarse de forma habitual.SEGUNDO.- DURACIÓN: Este contrato se otorga por la temporada de 11 días, desde el día de 28-08-2021 , a las 16.00 pm, y quedará automáticamente resuelto sin necesidad de aviso alguno, el día de 08-09-2021, a las11 am, debiendo La Parte Arrendataria entregar las llaves al Propietario o al agente del Intermediario. Cesará la obligación de reservar la Vivienda, con pérdida del anticipo entregado, cuando no fuera ocupado de las 12 horas siguientes al día fijado para ello, salvo que dentro de este plazo el cliente confirme su llegada y ésta se produzca antes de que el importe del alojamiento por los días transcurridos exceda de la cuantía del anticipo entregado. La Parte Arrendataria deberá abandonar la finca en el estado en que la encontró, dejándola libre de efectos y enseres y permaneciendo en perfecto estado los servicios de que dispone y los muebles y objetos de inventario presentes en el momento de entrada, sin que quepa prórroga del mismo salvo acuerdo escrito entre las partes.TERCERO.- PRECIO DEL ARRENDAMIENTO Y MÉTODOS DE PAGO:El precio del arrendamiento está indicado en el sitio web donde se hace la reserva. El pago se efectúa de la siguiente forma: Un depósito equivalente al 25% de la renta se paga en el momento la reserva (Salvo*,** indicados abajo). El pago final se debe 30 días antes de la llegada. Visa, Mastercard, Discover, American Express, transferencia bancaria y cheques son formas aceptables de pago. En los casos de pago por cheque, todos los fondos se harán a nombre de Rafleys Costa del Sol SL, con una anotación de su número de confirmación escrito en su cheque. Las reservas que no se paguen en su totalidad en la fecha de pago final se cancelarán y se perderá el pago anticipado.

*En las propiedades seleccionadas, un huésped puede ofrecer la opción de pagar la parte restante del pago a su llegada. Cuando un huésped elige esta opción, se aplican los siguientes términos y condiciones. El segundo pago debe hacerse a su llegada a la oficina a un gerente de Rafleys Costa del Sol. Las reservas que no se pagan en su totalidad antes de entrar en la propiedad será cancelada y el pago por adelantado perdido.**Reservas de Airbnb, Tripadvisor. Un depósito de fianza se requiere para cada reserva.Política de cancelación: Si la Parte Arrendataria cancela la reserva, hay una penalización que depende del número de días restantes antes del inicio del período de arrendamiento: Menos de 30 días: 100% del pago anticipado La cancelación debe ser notificada por escrito. La fecha de cancelación es la fecha en que el anunciante recibe el documento. Si el inquilino termina su estancia antes de la fecha de salida por cualquier motivo, se espera que se pague el precio entero acordado para el arrendamiento.Hora de llegada: La hora de registro es después de las 4:00 P.M. No se recompensará de ninguna manera un check in tardío. Nota: El registro comienza en los horarios indicados, pero no puede garantizarse.Durante la temporada baja, el registro y la hora de salida pueden estar sujetos a disponibilidad y acordarse antes o después de las horas indicadas con previo acuerdo entre ambas partes. La propiedad debe estar limpia e inspeccionada antes de la ocupación.

Hora de salida: Hora de salida es a las 11 am. No se recompensará de ninguna manera el check out temprano. Responsabilidades: A la salida, pedimos a La Parte Arrendataria a dejar la propiedad en el mismo estado general que se encontró. Responsabilidades de salida incluyen lo siguiente: dejar los platos limpios y guardados, sacar toda la basura y depositarla en los contenedores apropiados de la calle, cerrar todas las puertas y ventanas, devolver las llaves al representante de Rafley Costa Del Sol o al Propietario de la vivienda. El incumplimiento de estas responsabilidades puede resultar en cargos adicionales para La Parte Arrendataria.Requisitos de ocupación y edad: La Parte Arrendataria se compromete a mantener el número de personas que ocupan los locales en / o bajo el máximo de personas permitidas. El individuo que hace la reserva debe tener al menos 25 años de edad y debe ocupar la propiedad de alquiler durante todo el período de la reserva. Cualquier infracción de las políticas anteriores dará lugar a la terminación de este acuerdo, incluyendo la posibilidad de desalojo de la propiedad y la posibilidad de pérdida del dinero pagado.Requerimientos de Comportamiento: Hay ciertas normas de comportamiento, basadas en el sentido común, que La Parte Arrendataria se compromete a cumplir con la firma de este contrato. Evitar hacer ruido en las horas de descanso, respetar a los vecinos, respetar las áreas comunes, dejándolas limpias sin basura, ni agua, ni desperfectos, cumplir las normas de la comunidad y seguir las normas de uso de la piscina, en caso las hubiera. Por favor, lean las instrucciones para asegurarse de seguir las recomendaciones del Propietario. Hacer fuego está terminalmente prohibido en España durante el verano. La policía puede implicarse en caso se viole este punto, quedándose el Propietario con el derecho de desalojo inmediato de los huéspedes. Política de fumar: la propiedad objeto del presente contrato es para no fumadores. Cualquier violación de esta política resultará en la terminación de este acuerdo, incluyendo el posible desalojo de la propiedad y la pérdida del dinero pagado. La Parte Arrendataria también será responsable de los cargos adicionales de limpieza.

Agentes con derecho de entrada: En caso de emergencia, los agentes de Rafley Costa del Sol o el Propietario pueden entrar en la vivienda en cualquier momento y sin previo aviso.Indemnización: La Parte Arrendataria por el presente acuerda mantener exento de responsabilidades al Propietario y al Intermediario por lesiones a huéspedes y otras personas y pérdidas de bienes que puedan ocurrir en relación con el uso de los huéspedes de la propiedad.El Intermediario no tiene ningún control sobre el estado de la propiedad, por lo que ante las quejas y solicitudes responderá siempre el Propietario.Ni el Propietario ni el Intermediario están obligados a aceptar para su custodia los fondos, objetos de valor, joyas u otros artículos personales pertenecientes al huésped, ni es Rafley Costa del Sol o propietario responsable de cualquier pérdida en relación con dichos artículos, o para proporcionar seguridad para la propiedad. Rafley Costa del Sol cooperará en el envío de cualquier queja o reclamación de huésped al propietario de la propiedad, pero no estará obligado a corregir cualquier condición o riesgo asociado con la propiedad.Daños: Por favor, informe cualquier daño a su llegada llamando a Rafley Costa del Sol. También, informe por favor de cualquier daño o desperfecto en el momento de la ocurrencia, así que el asunto puede solucionarse antes de su salida. El propietario o el equipo de limpieza comprueban cuidadosamente las propiedades y La Parte Arrendataria será responsable por daños más allá del desgaste normal.

Reglas de Propiedad: Reconozca por favor que La Parte Arrendataria no tendrá derecho a ningún reembolso por cualquier aparato inoperable, incluir por ejemplo, televisión, acondicionador de aire, jacuzzi, o piscina.

Incidencias por Fuerza Mayor: Pueden surgir circunstancias imprevisibles, lo que hace imposible para el Propietario proporcionar la vivienda para el arrendamiento. Tales circunstancias pueden incluir, pero no limitarse a, problemas de organización de calendarios, fallos del equipo, así como un incendio, otro accidente en la propiedad. En caso de tales circunstancias, Rafley Costa del Sol se reserva el derecho de trasladar al huésped a otra propiedad de vacaciones de valor razonablemente comparable, determinada por la discreción de Rafley Costa del Sol cuya determinación será definitiva. La Parte Arrendataria tendrá el derecho de rechazar la vivienda alternativa y realizar cancelación de su reserva sin penalización, excluyendose en ese caso la posibilidad del uso alguno de la vivienda alternativa.En otras circunstancias, como desastres por fuerza mayor, actos de guerra, actos de terrorismo, huracanes, tormentas de viento, incendios u otros sucesos naturales, circunstancias que no sean posibles de prever, es poco práctico para Rafley Costa del Sol poner a disposición de los huéspedes alojamientos alternativos. En tal circunstancia, Rafleys Costa del Sol devolverá el 100% de los pagos recibidos de la Parte Arrendataria.Cambio de Tarifa: Tarifas, descripciones, mobiliario, tarifas de asociación / resort y disponibilidad están sujetas a cambios SIN PREVIO AVISO.Renuncia de términos: No se permitirá ninguna renuncia o cualquier violación de cualquiera de los términos de este acuerdo.

Ley aplicable: Este acuerdo se regirá y se aplicará de acuerdo con las leyes de España. La parte que prevalece en cualquier demanda para hacer cumplir cualquier provisión de este acuerdo tendrá derecho a la adjudicación de honorarios de abogados, costos y gastos de mediación, arbitraje y juicio o procedimientos de apelación. Información e información en línea: La información proporcionada en línea, aunque se considere correcta, no está garantizada y puede estar sujeta a errores, omisiones, cambio de precio o retirada sin previo aviso. En las estancias en las que Rafleys Costa del Sol actúa como agente, inquilinos están obligados en primera instancia por los Términos y Condiciones de la plataforma operadora en cuestión. Protección de Datos de Carácter Personal: En cumplimiento de lo establecido por el Reglamento General de Protección de Datos (Reglamento 2016/679 del Parlamento Europeo y del Consejo de 27 de abril de 2016), se le informa de los siguientes extremos:FINES DEL TRATAMIENTO: Los datos personales que facilite al Responsable del Tratamiento se incorporarán a los ficheros de éste y serán tratados exclusivamente para la prestación del servicio contratado, para la gestión de cualquier petición, reclamación, queja o sugerencia que realice ante el mismo así como para la gestión administrativa, contable y fiscal de la actividad desarrollada por el Responsable del Tratamiento.CRITERIOS DE CONSERVACIÓN DE LOS DATOS: Los datos personales que proporcione se conservarán mientras mantenga la relación contractual con el Responsable del Tratamiento y mientras sean necesarios o pertinentes para la finalidad para la que han sido recabados o para el cumplimiento de las obligaciones legales del Responsable del Tratamiento. Podrán conservarse de 4 a 6 años, en cumplimiento de las obligaciones fiscales y contables del responsable del Tratamiento –Ley General Tributaria y Código de Comercio-.

LEGITIMACIÓN: La base jurídica del tratamiento de los datos personales es la ejecución del contrato de arrendamiento de servicios establecido entre el cliente y el Responsable del Tratamiento.

El interesado únicamente estará obligado a facilitar los datos que sean precisos para la prestación del servicio contratado o para atender a la petición, reclamación, queja o sugerencia que realice; en el supuesto que no facilite los datos necesarios para ello, el Responsable del Tratamiento no podrá prestar el servicio o gestionar la petición, reclamación, queja o sugerencia, y quedará exento de cualquier responsabilidad al respecto.

DESTINATARIOS: No se cederán datos a terceros, salvo obligación legal o autorización expresa y por escrito del interesado o su representante legal.

DERECHOS: Puede ejercer los derechos de acceso, oposición, rectificación, supresión o cancelación de sus datos así como solicitar la limitación de su tratamiento, mediante escrito firmado y dirigido por correo postal al Responsable del Tratamiento al domicilio indicado en el encabezamiento del presente documento o mediante correo electrónico a la dirección de correo electrónico indicada en el encabezamiento del presente documento.

El escrito por el que se ejercite alguno de los derechos referenciados en el párrafo anterior deberá contener: nombre y apellidos del interesado; fotocopia de su documento nacional de identidad, o de su pasaporte u otro documento válido que lo identifique y, en su caso, de la persona que lo represente, o instrumentos electrónicos equivalentes; documento o instrumento electrónico acreditativo de tal representación. La utilización de firma electrónica identificativa del solicitante exime de la presentación de las fotocopias del DNI o documento equivalente.

El usuario también tiene derecho a presentar una reclamación ante la Agencia Española de Protección de Datos, a través de la página web oficial de la Agencia, en la opción CANAL DEL CIUDADANO: http://www.agpd.es/portalwebAGPD/CanalDelCiudadano/denunciasciudadano/index-ides-idphp.php.Mediante la firma de este contrato, Usted consiente el tratamiento de sus datos por parte de Rafley Costa del Sol, SL en concordancia con lo expuesto en la presente cláusula del presente contrato.A tratar todos los datos de carácter personal que le facilite, incluidos los datos especialmente protegidos, para el mantenimiento de la futura relación contractual –arrendamiento de servicios propios del ejercicio de la actividad referida en el encabezamiento del presente documento- y demás finalidades referidas en el presente documento.A entregar copia de la documentación facilitada para cumplimentar el expediente a: Juzgados, Tribunales, Ministerio Fiscal, otros terceros intervinientes, organismos necesarios o Administraciones competentes para la prestación del servicio contratado.

Asimismo solicitamos su autorización para ofrecerle productos y servicios relacionados con los solicitados y fidelizarle como cliente.Acuerdo íntegro: Este acuerdo contiene el acuerdo completo de las partes. No puede ser cambiado oralmente, sino solamente por un acuerdo por escrito firmado por la parte contra quien se solicita la aplicación de cualquier renuncia, cambio, modificación, extensión o descarga. La Parte Arrendataria no puede asignar o transferir este Acuerdo.* Todas las políticas y procedimientos están sujetos a cambios y / o actualizaciones sin previo aviso.

Fecha: 16-08-21

Nombre de la parte arrendataria:

Firma:

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Search

Traveller’s FAQ

RAFLEYS HAS COME UP WITH ANSWERS FOR SOME OF THE most frequent travellers questions

CAN WE STAY FOR LESS THAN ONE WEEK?

HOW DO I BOOK?

WHAT IS INCLUDED IN THE PRICE?

WHAT EXTRAS DO WE OFFER?

WHICH FLOOR IS MY APARTMENT ON?

HOW WILL I KNOW HOW TO GET TO THE PROPERTY?

HOW DO I KNOW MY HARD EARNED MONEY IS SAFE?

HOW DO I PAY?

WHAT IF I NEED TO CANCEL?

WHAT IF I WANT TO CHANGE MY DATES?

WHAT TIME CAN I CHECK IN?

WHAT TIME IS CHECK OUT?

WHAT IF I WANT TO CHANGE MY APARTMENT?

WHAT IF I AM UNHAPPY WITH ANY ASPECT OF MY STAY?

DO I HAVE TO PAY A SECURITY DEPOSIT?

ARE PETS ALLOWED IN THE PROPERTIES?

HOW DO I GET TO COSTA DEL SOL?

IS SMOKING ALLOWED IN THE PROPERTIES?

WHAT IS PROVIDED IN THE PROPERTIES?

WI-FI IN THE PROPERTIES

TV IN THE PROPERTIES

I HAVE AN APARTMENT/VILLA AND WOULD LIKE TO ADVERTISE ON YOUR SITE. CAN I JOIN IN?

WHERE CAN I PARK?

WHAT WILL THE WEATHER BE LIKE?

I AM INTERESTED IN BUYING AN APARTMENT OR VILLA. CAN YOU HELP?

DO I NEED TRAVEL INSURANCE?

WHY TRAVEL WITH US?

A few reasons why you should choose Rafleys as your trusted partner in search of your best vacation property

BOOK INSTANTLY

VERIFIED

TRAVELLER SUPPORT

RAFLEYS HAS COME UP
WITH ANSWERS FOR SOME OF THE
most frequent travellers questions